Happy E-Mail 

The constuction guys working on the new house have all been asking me about your grills. They all stop in the garage to admire it- even had guys referred by those guys stop and ask to see it!!! Erin has been great to work with. Oh well, your product looks great and I can't wait to try it!

I'll let you know this summer.

Thanx
George Sabey
February 23, 2004

From our Yahoo Store feedback line:

This company is outstanding............ I had to call them with a question and the folks there were very courteous and extremely helpful. If you're looking for a gas grill of exceptional quality, this is the place to go.

Happy customer in New York.
Scott Boring
February 2004

HI Paul!

Everything went very well. I ordered a patio set on Saturday afternoon and on Tuesday I received a call from Fed-Ex that they had the patio set and wanted to deliver it. It was delivered the next day. The table was smaller than advertised and when I called about it, they told me that there had been a mistake and they would order the longer table for me and have it shipped.

I then decided to keep the table that was sent since it was wider than the one they were going to send. I sent an email stating not to send the other table, that I had decided to keep this one. They responded via email, saying thanks and they were happy that I liked the furniture. I spoke with 2 customer service reps during this time also, and they were extremely helpful and courteous.

Kerry Peters
Perkins, IL
February 21, 2004

Paul-

Thanks for making our lives so much better for these past 2 years. We
love our grill and cook 2 times a week. It's become the center on
attention in our backyard and provides a consistent and reliable result
everytime.

It's like our third child.

Thanks,
Tommy Chacko
Saturday, February 21, 2004

Hi!

Great experience, but even more satisfying is how the grill performs. The high level of cooking temperature grills food to a new taste level. It was simple to install and any questions I had were answered promptly by Paul via email and phone. I would recommend this grill and company to anyone.

Everyone who has seen it and tasted the food is impressed. In fact my son invited a bunch of friends over the same night we installed it to have a food fest. Needless to say it really got broken in that night.

Thanks,
Bob Masiello

From our Yahoo Store feedback line:

I had an extremely wonderful shopping experience with Gas grill Store. The owner, Paul answered all my questions personally. I placed the order on the 26 and four days later recd. shipment. A wonderful, honest online merchant. Thank you for making this a pleasant experience.

Anna Leonor
Coral Gables, Fl 

Dear Paul,

After six months of planning and careful considerations, our outdoor kitchen is finally finished! My wife and I couldn't be happier with our new topgrill. She's a beauty.

But the thing I'm most impressed about this grill is it's versatility. Man can this baby cook! From searing a platter of delicate filets to slow cooking a six pack of ribs on our rib rack everything turns out wonderful.

I know I must have called you a hundred times asking for advice and everytime you were there for me. I can't thank you enough.

It's comforting to know that some people really do stand behind their company.

sincerely,

Brian Tircuit
Palm Harbor Fl.
August 20, 2003
editor's note - see a photo of Brian's building-in process on  the Fall 2003 Scrapbook page)

 Paul,

Thanks for the lesson on great ribs. After our conversation yesterday, I went to Sam's club and bought 3 slabs of pork spare ribs. I put them on at 12:30 today and we were eating at 6P. They were some of the best ribs we've eaten anywhere. Everyone was impressed. My wife is a convert from baby backs. Still have a slab of baby backs in the freezer, so I'll try the 30 minute version on them soon.

Thanks again.

Kenny Wilhite
July 13, 2003
(editor's note - see a photo of Kenny's built-in on the Fall 2003 Scrapbook page.)

Hi,

First of all, thank you for being so responsive. We were thrilled that a representative called us within a day! Working with an organization that understands the value of an existing customer is simply wonderful in this day and age.

Thank you,
Larry Wilson
April 1, 2003 

Dear Paul,

First, I just want to say that the built in 36" grill I ordered from you in June of 2002 is the best money that I have ever spent. I have had many parties in my new outdoor kitchen and have received many complements on my grill and 60k side burner. Some very good friends of mine, Kevin and Annette Heath just ordered a grill and side burner just like mine from you
a month or so ago after attending several cookouts at my house. Thanks, for such high quality and affordable grills and accessories.

Thanks, Danny L. Benoit
Feb 25, 2003

P. S. when I complete the two sets of decks that will connect my outdoor
kitchen to the swimming pool, I will e-mail you some pictures if you want,
to display on your web site. I should be finished by the end of March if
it will ever stop raining long enough.

Paul,

This is an astonishingly great grill!

Have now cooked over 20 meals on it and it has continued to impress me with it's versatility. Last night I cooked a 4 lb. beef roast wrapped up in cheese cloth (to keep the paste next to the meat) using only indirect heat in two hours. Beautiful medium done through and through, taste was incredible, appearance was superb, a supplemental smoker on the direct heat portion imparted a wonderful mesquite smoke flavor. (Webber Grill Book recipe) The wife washed the cheese cloth and is ready for me to cook another roast!

In return for selling such a great product here is my favorite rub:

• Dried Passila peppers - (can use Chipolta peppers for hotter smokier
  flavor)
• dried Rosemary
• dried Oregano
• Kosher salt
• granulated garlic

Ground up and then rubbed on 1/2 to 2 hours before grilling. If you use the Chipoltas use care - they can be a bit hot!

Again THANK YOU !

Phil Gum
February 24, 2003

From Yahoo Shopping comments:

Paul and his team provided us the best, friendly, most congenial service anywhere, ever. Product exceeds expectation, delivery exceeded expectation.  Incredible service.

Clifford E. Irey
January 30, 2003

Paul,

Thanks for the Smoker Manual!

We finished the installation of our grill yesterday. Had to run all the natural gas plumbing, take out a section of fence and rent a backhoe / front end loader to get it up and over the railing of the deck - but it looks great. Since I couldn't wait, I fired it up last night and we enjoyed (no, really enjoyed!) our first Iron Works grilled burgers. Awesome.

Of course, Debbie said, "you'd probably have rented a crane and lifted the house off its foundation if that backhoe thing wouldn't have worked!" She's right!

Thanks again for all your help.

Al Bowen
May 4, 2002

Dear Paul,

My wife purchased a 36-inch stainless steel gas grill for my 44th birthday. The craftsmanship and quality of your product are unsurpassed by anything I have ever seen. I never realized how much better food tastes when it is cooked on a high quality, well-engineered grill. The fish, steak and chicken were all an enormous hit at my birthday celebration and the guests were all as impressed as I was with the BBQ.

The only thing that even comes close to your outstanding grill and all its accessories is the A+ world-class service that my wife received. Now, I have a confession to make. I was a little skeptical about buying a grill, site unseen, over the Internet. We live in California where there are plenty of places to purchase good grills. Paul, if anyone ever wants a personal reference or guarantee of the supreme quality of your products or of your amazing grilling knowledge or top-notch customer service, please give them my name and phone number. You have restored my faith in e-commerce.

In a day and age when so many products are designed with planned obsolescence and quality is scarce, your grill is a refreshing surprise. I know we will have years of grilling pleasure thanks to you. You can be certain I will give your name to anyone who considers purchasing any grilling or BBQ products. Without a doubt, Iron Works gas grills are number one!

Charles Goodman, M.D.
Northridge, California

Paul/Erin-

Thanks for all your help. It appears the new burners will work just fine-- I'll let you know if I have problems.

I can't tell you how much I appreciate the 'personal assistance'. I'm the head of sales and marketing for a small company in Boston, and I can tell you that your products, service and support are something to be envious of. It's truly beyond anything I've ever experienced.

My grill is around six years old and still as good as the day I bought it (believe me, it gets a lot  of use...). With these replacement parts, it'll be better than new... I have an annual roofdeck bash the beginning of June-- last year I went through close to 80 lbs. of steak and 4 kegs!!! The grill is always the centerpiece of the party (along with the kegs, of course)... I'll send pictures once I've cleaned it up.

(editor's note - Paul supplied John with all the instructions he needed to clean his Top Grill.)

Please-- if you ever need a 'reference account' in the Boston area, use my name. I'd be more than happy to sing your praises and even have the people over for a trial run.

Thanks again. I appreciate dealing with a company like yours.

Sincerely,

John O. Nelson
Boston, MA
May 8, 2002

Dear Chris,

FYI the grill was delivered on time and in perfect condition. American Freightways does good work. The grill is beyond my wildest dreams! I love it! I can control the heat as well as I can on the gas range in the kitchen, and it's really put together. It is one bad boy, I'll tell you.

John Dearst
New York
April 4, 2002

Dear Paul,

You may remember me. I ordered the Stainless Steel Slow Cooker for my husband's Christmas present. We live in Oklahoma. I ordered one day and received the cooker the next!! I still can't believe I received it so fast. What excellent service.

However, I just wanted to drop you a note and let you know how my husband enjoys the cooker. He hasn't let me operate it yet, I just get to enjoy!

Thank You,
Lu and Scott Dull
February 6, 2002

Dear Paul, 

We've now had our new Queen Mary grill in use for about three months and I just want to say that as one who has barbecued year-round for the last twenty years, this grill raises barbecuing to a new level. I was already using a premium barbecue and before buying the Iron Works grill, I looked at a number of other so-called elite grills, but they don't compare. 

First of all, when you fire up this grill, you see a harmony of fire curling up from the jets that lets you know you're in the big league of cooking appliances. Yet, with its deep pit and superbly crafted stainless steel body, you never have to fear grease fires , scorched metal or peeling paint. When you stand in fron of this grill you feel that you're a chef in a big steak house or out on the patio at a seaside resort.

I've now had the opportunity to grill all of my favorite meats on the Top Grill, but I can safely say that the supreme test in my book for any grill is to barbecue rack of lamb. And not just one or two racks. I've now done lamb three times, each time placing ten racks on the grill. Of course these racks were well marinated, including wine and olive oil. If
this isn't a recipe for a grease fire, what is? Not to worry. The Top Grill gives you all the flame and heat that you need to sear and seal in the natural juices and then cook evenly until the desired degree of doneness without phoning 911 for the rural fire auxhillary! I'm no longer afraid to leave the grill and walk back into the kitchen. The results are fantastic, as my latest guests tell me that they thought they were dining in a high class restaurant.

After years of barbecuing we all eventually discover that the key to success is to balance the the char-grilled barbecued taste while retaining juiciness. We've all had our disapointments when we sat down to beautifully branded meats only to discover that they were too dry . This is where the Top Grill excels and why I can commend the makers of this grill for designing a grill that can gives you juicy meats with all of the true barbecued taste.

Paul, thanks again for making the babecuing science into an art that everyone can enjoy.

Best Regards,

Dave Wasmuth
Langley B.C. Canada
October 23, 2001

It has been a couple of months or so since I took delivery of my new Queen Mary grill. I've been rather silent until now, so perhaps Paul was wondering if Canadians hibernate in summer! No way , aye ! Seriously folks, the Ironworks does make the Top Grill. Sure, there are number of prestige products on the market with a similar quality appearance, and
endless features and add-ons. I've used some of these myself and compared to home superstore barbecues, they're great. Then there's Top Grill. What can I say? Let's just say that it's like graduating from being a short order cook to that of a master chef. You feel like you've entered the big league for the first time and everything else you've cooked on , no matter how good, was minor league.

Why is this? Well, first step up to this stainless steel beauty that bristles with industrial quality that you'd identify with a commercial kitchen. Oh, I know what you're thinking, you've seen a dozen different makes that look like that. But then, fire it up and , voila, you see a symphony of fire that makes the others seem like the average barbecue. 
But just in case it sounds like your steaks will burn to a crisp, relax! Yes - that's the word - relax. Something that in 25 years of barbecuing, I've never been able to do. That's because most of us have had to compromise between low flame and grease fires, and therefore became firemen more than we became chefs. A bit of an exaggeration, no doubt, but I'm sure most serious barbecue enthusiasts know that a high flame often results in a frantic effort at damage control. Not too relaxing. But barbecuing should be enjoyable and that's where Iron Works excels. The fire pit is massive and deep, the grates are large and heavy, and the flames are what you've seen in high end restaurants and Pacific beach resorts. Once fired up, you place your steaks, chicken, or chops on the grate over the big flames and just when you would be breaking into a feverish sweat on most other grills, you relax, because the the high heat creates tongues of fire that lick the steak but never engulf it in an
inferno. The result - the juiciest steak you can imagine, whether it's rare or medium-well done, because the searing without burning, seals in the juices.

The ultimate test is my personal favorite, marinated rack of lamb. and, as most will know, even the highest quality lamb racks, will drop a lot of fat. Add to that a Mediterranean marinade that includes red wine and olive oil and you know you risk a series of grease fires. We've now done rack of lamb four times on the Top Grill, and what a treat. Just the right amount of flare-up. Quite obviously, more than one would expect from a New York strip loin, but last week I grilled ten racks at the same time, and the flames were so controlled, that I could go inside without rushing back to put out a fire.

It may seem like a long time coming, but I want to thank everyone at Iron Works for a great product. Incidentally, I recall something about selecting a name for the grill. I would think Bertha might suit ours. 

Dave Wasmuth
Langley BC Canada
September 10, 2001

Dear Paul and Erin,

After 1 year with the grill, I now find my guests disappointed if I am not grilling their meal. My OCD-24 grill performs wonderfully. I have been able to grill meats and fish as good or better than many restaurants. The high BTUs and heat capability makes cooking the juiciest and most tender steaks, poultry, pork, and fish very easy.

I recently (July 4, 2001) grilled some 4 lb lobsters, and they came out very good. I first boiled the lobsters for only a couple minutes, to get that nice red shell, and also to add moisture so that they would not dry out on the grill. I then grilled over direct heat for about 4 minutes
on each side, and then finished with indirect cooking. Their shells came out a little blackened or charred, but the lobster was good.

I plan on more experimentation. in the future. I have attached a picture of the lobsters as I placed them on the grill.

Thanks for a great grill and all the enjoyment I am able to get from it.

I have never had so much fun cooking.

Sincerely,
Lee Luft
July 24, 2001

Paul,
You were right. Not only are my friends jealous, but they are now perusing your web site to purchase their own IronWorks grills.... The story goes something like this. Just before Christmas 2000 I decided it was time to treat myself right and shop for a new grill. I had just refurbished my Sunbeam for the 3rd time in 6 years and had had enough. I live in the Northeast and I grill year round - I move my grill right up to the sliding deck doors to grill all winter long. The Sunbeam (40,000btu) just couldn't handle it. Asking all my friends their recommendations I was set on a Ducane. One visit to your site and one conversation later (with yours truly) I was convinced - the OPM-24 was the perfect grill for me. I ordered it that day. 

Now here's where the story gets interesting. The Northeast had experienced snowstorm after snowstorm. For one reason or another I didn't get my grill, on to my deck, until roughly the end of March. After explaining to all my friends the deal I got from IronWorks and how excited I was to be getting my grill, they wanted to see results. I explained the delivery delays because of the snowstorms, I explained the delay in getting the grill onto my deck because I alone could not lift it - they were tired of the excuses and they made fun of me for not having anything 'grilled' to show for it for such a long period of time. So in March, one more conversation with you on the proper way of setting up the grill and it's been non-stop grilling ever since. 

You told me they would be jealous and they are. After hearing my grilling stories just about every other day for months at work, from Vegetables to Roasts to Fish, they have had enough of me and my new grill. The end of the story is, my co-worker who sits next to me is receiving his Queen Mary this week. 

Another co-worker, who investigates things to death, is lining up to order a new grill soon. I received a call from a lawyer, who happens to be my bosses good friend, requesting information about the grill I have so I filled him in on 'the best grills available' - I expect he will be ordering as well. You might even be talking to him now. And lastly, one other co-worker from New England has praised all the items he has reviewed on your web site - keep up the good work - this is one satisfied customer.

PS - I'll be calling soon for the password to the TopGrill recipes.

Oh, by the way, her name is Brandy. The name is self explanatory. Not only is the food cooked to perfection, but it is absolutely beautiful to present as well.

Tom Kelly
North Salem, New York
July 18, 2001.

Paul......Hi! 

Well, our new grill is in...we built a whole outdoor kitchen on our deck at our home on Lake Michigan in Door County, Wisconsin and it is fabomundo!! I'd like to send photos to you....so if you let me know what kind and how...I'll send them in. Everyone loves the grill...they think it is the absolute coolest thing they've ever seen....our carpenter couldn't believe it.....so....he made beautiful cabinets to surround it. 

You were a big help Paul in the purchase and I'm so glad I stumbled across your web site.....but if you hadn't been so helpful to my husband and I.....we might not have proceeded....but we are so very glad we did. Look forward to hearing from you soon...thanks and have a great day (it's getting ready to rain here in Chicago).....Gail 

Gail Sutterlin
Chicago
July 18, 2001

Hello there Grill Meisters,

I've had one of your great grills for 3 years now and love it more every
time I use it (fish for the in-laws last night, grilled on your screen -
I made big points), though also assisted by a good bottle of wine and a
great blue berry pie !!!

Ken Hill
Indiana
June 29, 2001

They called me at home concerned that I didn't know that I requested the order to be shipped AIR - to advise me that it would cost $15.00 extra (I knew that I requested the overnight - it was a gift for Father's Day).  
They were genuinely concerned about the extra cost. I myself work within the Customer Service realm (I'm an Administrative Assistant to a Vice President for a large cruise line) and understand that any "little step" towards an extra effort, can mean the world to someone else.

Valerie Shy
June 22, 2001

Dear Paul:

I am very excited about getting my grill. I would like to thank you for
all your help.

I would like to congratulate you on one of the best ecommerce sites I have
seen. I have been in this business for a long time and have recently
taken up the job of running a not for profit in San Diego. Your site
really shows a keen understanding of all of the important aspects of
website merchandising. The attitude is very inviting and builds a sense of
community that many tech companies don't seem to get.

I will be watching how you go forward and hopefully when you get to San
Diego, we can have you as an e-commerce speaker at one of our events. 

Thanks

Bob Slapin
Executive Director
San Diego Software and Internet Council
June 21, 2001

Dear Paul:

Thank you for the great service. Everyone was very helpful. Your grill
has made us the envy of Sandy Springs, Georgia. We have the best grill. I am
learning how to control the heat. It took awhile to graduate from the Weber to
a real grill.

Thank you again.

Ira Rachelson
Sandy Springs, GA
June 13, 2001

Paul:

Just a note to tell you how great my new grill is doing. "Barbie"--after the Barbie Twins--is just great. It was worth the wait for the side burner --it really can make my cast iron blacken redfish and sear tuna steaks.

Love it --

Thank you 
RJ Smith DDS
May 27, 2001
 

Dear Paul:

I just received the copper pot rack! I had purchased it last week and it
was delivered today! 

I must compliment you on your staff as well as the quality and beauty of
the product! 

Again, thank you for getting it here so quickly and it being exactly what
is shown on the web site! 

Sincerely, 

Laura Lowery
May 9, 2001 

Dear Paul:

I wanted to thank-you for your excellent customer service. I know you
hear it often from what I see on your web site. I called you about 2
months ago right after my husband and I built our dream house and I
decided I wasn't poor enough and wanted to add an "outdoor living
room"...not just a fancy grill but a fireplace and built in grill (I got
that idea from your web site as well). Needless to say my husband does
not want me looking at your web site anymore I get too many ideas.

I appreciate your time and patience knowing that I am not ready to order a
grill right now, right away. I think many people in your industry wouldn't
give "shoppers" the time of day once they realize they are not making an
immediate sell. I don't think you handled me any differently knowing that
I am not financailly ready as you would have if I told you I will be
ordering my grill today.

Because of your customer service I will not even look at another grill or
company. My contractor was at the house last night encouraging me to go to
a grill company in Wake Forest NC that has "everything" he said. He was
trying to tell me having a grill shipped would be very expensive. I told
him "nope, I know where I am getting my grill".

I just wanted to thank-you again... I can't wait for the project to get
started and will keep you posted with pictures etc...thanks again,

Mrs. Steve Agbayani
May 8, 2001

Dear Paul: 

Thank you again for all of your help. Your customer support is, by far,
the absolute best I've ever experienced. 

Jeff Althoff
Buckrus, Kansas 
May 3, 2001

Dear Paul,

Here is the promised photograph of me with my arm around my super new
grill. I must say, it has taken me a little bit to adjust my cooking
habits to allow for such a versatile grill . . . I have grilled steaks to
perfection, roasted whole chickens, grilled fish, grilled sausages,
roasted peppers and made pasta, red beans and even Sauce Hollandaise on
the side burner. EVERYTHING comes out perfectly without being burned, a
relatively new experience for me. You are not exaggerating about the
grill's capabilities; I only wish I had bought it earlier. Tonight I am
doing stir-fry in the new wok from IronWorks . . .

Thanks for your repeated guidance and recipe advice. Hooking up to natural
gas proved to be ideal, and I roll the grill out for cooking and cleaning
every day, so the wheels are perfect. You have a great product with great
customer service, long may you prosper!


David L. Haubrich
Panama City, FL 
April 30, 2001

 Dear Paul
I purchased a bmk 36 with a side burner. Because of other projects I have not installed it. My dad bought his ocb-24 at the same time.  He has used it every chance he gets. 

PS. My dad loves his grill.

David Kilgore
April 25, 2001

Van's grill

Van Hartley sent us a photo of his new model OCB-36-EB with sideburner. Van lives in the great state of California. He reports that he has been cooking everthing.

This grill was built before the 17 inch side shelves, the widest in the industry, became standard on the Top Grill from the Iron Works.

Pick and use any you would like to... and the grill is GREAT!  Everyone who comes over is absolutely fascinated by it! And the food  that comes off of it is absolutely amazing - you'd think I had gone to culinary school!

Thanks again for a great product!
Kevin Hall

The grill looks and works great, or in my wife's words, "it's awesome". Am sending along a picture.

Wayne Ehlers
Seommes. Alabama
June 26, 2000