Happy E-Mail II

Dear Paul, Erin, and all: My wife and I are very happy with the grill you helped to custom build   to our specs. The old grill  has  gone on to  better days at Salvation Army!! We have cooked on the grill just about every night since it came in a week ago yesterday. My wife and I have done  chicken, burgers, vadalia onions, veggies, potatoes, steaks, and the cat...  no just kidding. It is great and we are extremely, extremely happy. From very satisfied customers, we are looking forward to a continued   relationship. By the way, when you have the items (smoker box, t-shirt,  long match, lava rock) which Aaron and I spoke of... we can use them. Best regards, Charles M. Holmes May 31, 2000 I purchased one of your first lp grills about 10 years ago from Westerman's supply in  Worcestor Mass. It's wonderful and I won't be without it, but I would like to replace the heating  elements 5-6. This model is all stainless with a shelf in the front. Thank-you Karnig Durgarian Worcestor, MA May 22, 2000 (Webmaster's note: Yep, once in a while you will need a part, which we stock for all our grills! They're guaranteed "nose to toes" for the first five years. That's about the time cheap grills are falling apart.) Paul, Just a quick note - All is well. The first meal was a whole chicken [Great]. The second was baked potatoes and steak. Again easy and the steaks were the best I had ever made? The next real test will be on Thursday when my mother-in-law will be here. Rack of Lamb with ? Thank you VERY much, Jerry Swinderman, Sr May 16, 2000 Dear Paul, About four years ago, we bought your 8' barbeque for our catering  company.We have had great use from it, doing anything from company   picnics to weddings, and cooking anything from hot dogs to a whole pig   (twice)! We have the rotisserie as well. The fire department and other  local groups often borrow the barbeque for charity fund raising events.   Unfortunately, the last time it was borrowed, two of the grills were   lost. We would like to know the cost of replacing these. We would also  like to know if yu have a "flat top" for this barbeque,  and if so the cost of this as well. We have been asked to do a charity  pancake breakfast in a park on July 1. We would appreciate any help you  can give us. Peggy Jackson Jackson's Touch of Class Catering Whitby, Ontario,  Canada May 15, 2000 (Webmaster's note: Peggy will be OK, because replacement parts are always available from the Iron Works. Our grills are so durable that most of the parts we sell are for things that have been lost or damaged. The Top Grill is the "Grill you can't kill") Hi to everyone from Spartan Country! I see you still have our testimonial on your site! You guys have a great   product. Make sure to say Hi to Paul from all of us at MSU Concessions. Please send us a Catalog as we are in the market for Grills again. Bill Kost Michigan State University East Lansing, Michigan. May 15, 2000 Good morning, I spoke to Dr. Berk*.* for about an hour while his patients were accumulating outside. His nurse cut the conference short when she evidently realized that talking to a lawyer doesn't necessarily mean talking about law. I tried to explain that in deciding to size a grill that you need to take the absolute maximum that you possibly could ever use under any concievable situation onder the canopy of heaven, then add a foot. Parenthetically, the good Doctor seemed to be hung up on brand names like DCS so I offered give him my neighbors number ( if he doesn't go topgrill, he can surely buy a sometime used DCS for cheap). Last night I cooked on a 36inch barbeque for the first time since since I put in my Grill. I would sooner have proctoscopy than to suffer though that again Hope that all is well. If you get a chance check into our soccer website at www.wolvessoccerclub.org . They made me president at meeting that I missed. Gladly Grilling Tom Watts May 14, 2000 (webmaster's note: see Tom's amazing Black Rose Cantina on the build-in page.) Paul, I don't know which of your accomplishments is greater: 1. Talking me through the set up my new grill on Christmas Eve; or 2. Designing these awesome grills of yours. I will admit that I am grateful for both of them. I know you hear time and time again, what a difference your customers experience in cooking with their new grills, but I just have to add my endorsement as well. It's hard to explain why, but everything I have grilled just turns out better.... from fish, to steaks (beef and pork), to chicken and perfect baked potatoes! And talk about the center of conversation. Nobody, and I mean nobody comes over to our house and doesn't end up talking about the grill, looking at it, dreaming about it, etc.  It drives my wife crazy, but I couldn't be happier. Anyway, all that said, I have friend who is in the market for a new grill, and I have been preaching to him the advantages of your product. I think he is leaning your way, but he isn't convinced yet. I sent him your web site and phone numbers, and I know if he talks to you, it will put him over the edge. This is truly a good friend, so I don't want him to make a bad mistake and order something else. I'm sure you will take care of him as well!! Steve Hengstebeck Columbus, OH May 11, 2000 Dear Paul I used my double rib rack for the first time this past Saturday and justwanted to thank you for an outstanding product. My whole family will betalking about this rib dinner for some time to come, and I'll be ticking my co-workers with the left overs I'm having for lunch today. I also love the way the rack fits in my dishwasher for easy clean-up. I'm looking forward to years of great ribs. Thanks again. C. D. Leach Kent, Wa May 8, 2000 Hi Erin: Er, ah, I don't mean to sound like some Kool-Aid drinker, but this Top Grill is absolutely the...BEST OF THE BEST. I have a temp guage inside and it reaches 500 to 525 and sometimes 550 in about fifteen minutes. I had a chance to use my friends DCS a couple of times, after I have used my Top Grill (about 25 times). DCS is nice, however compared to yours it is SECOND RATE. No exaggeration...if yours was in second place I would send it back! Thanks for all your input and, rare in these days, honesty. All the best! Wally San Antonio, TX May 6, 2000 P.S. used your rub with ribs and cornish game hens...everyone loved it...in fact they help themselves to ziplock bags and took the rest..   WE HAD A RIB PARTY WITH OUR NEW GRILL WE GOT FROM IRONWORKS,AND IT WAS GREAT!! I COOKED 20 LBS. OF RIBBS & 10 LBS. OF CHICKEN WITH NO PROBLEM. I LOVE MY NEW GRILL BECAUSE I CAN COOK THE WAY I LIKE MY FREINDS THINK THIS GRILL IS THE CHAMP OF ALL GRILLS Ron Ski Tampa, Fla April 26, 2000 (See Ron's photos on the Spring 2000 Scrap Book pages) Paul, As we speak, I have beef and chicken marinating in fajita seasoning. I would >like to pass an observation on to you. Last week I cooked for my parents on their charcoal grill. The recipe was one I have cooked on my Iron Works gas grill several times. My wife and I noticed that the flavor we >were used to was not there, it was over powered by the "charcoal" taste. We then discussed that we truly believe with your gas grill we can taste the individual flavors of our different ingredients. In the past we never >noticed >much taste difference in recipes while cooking with charcoal. I thought I would never say it, but gas is better, MUCH BETTER! You friend, Warren Locke April 23, 2000 (Webmaster's note: Warren operated a camera boat in April for ESPN and he was telling the host of the show just how wonderful his Top Grill is!) Paul, The pot rack was "installed" Wednesday. The effect of the copper pans and my existing black Calphalon pots/pans is quite striking. I am very pleased with the overall look and can't wait to cook in copper! Thanks again, Karen A. Miller April 22, 2000 Dear Paul: Have had my iron works gas grill for about 2 or 3 years now. Bought it directly from you. We like it very much. Anna Cassioli, Cassioli's Deli, Turlock, Ca. April 7, 2000 Dear Paul I have to tell you about our weekend experience with our new Top Grill.  Among my friends I am considered a little weird when it comes to BBQ'S.  I don't know why since everyone should have at least seven grills. This  weekend I fired up the new grill and did two butterflied legs of lamb. I have never gotten as many compliments on a BBQ dinner I've gotten  phone calls e-mails and letters extolling the merits of that cooking  endeavor. While cooking I just had this feeling that with that grill I could do no wrong Thank you for a great product Michael Goldman M.D. April 5, 2000 Paul - Just wanted to let you know that the story with your plank pictures is  running today. I hope you get some hits from that link. Take it easy, and thanks for the shots. Maybe we can do that again in the later  spring and do a bbq feature... Rick Minott http://www.ucook.com Dear Paul: Well, I made the leap...Today, my partner and I decided it was important to buy a new BBQ before the warm summer months arrive. Last summer we had a few near accidents with our old (pre 1995) Sunbeam BBQ. We thought we could squeeze a few more years out of it and spent some $200.00 in replacement parts (thermometer, handles, regulator, burner, igniter, grates) in effort to breath some life back into our favourite backyard hobby... BBQing. Shortly after installing all the parts, we fired it up and endeavoured to prepare dinner for a few friends... it wasn't pretty. Only minutes after starting the BBQ (with a butane lighter... the new igniter didn't work) I heard shouting inside the house as everyone pointed toward the BBQ outside. The flexpipe that guided the propane to the burner was defective and it broke away from the burner pushing flames out of the bottom of the BBQ. Thank gawd we were able to shut off the propane tank quickly because the flames were beginning to lick at the hose. It was this over-heated yet chilling experience that forced us to think seriously about the quality, cost and value of mass-produced consumer branded BBQ's and the dangers of trying to save them from their short-lived life expectancy. It just isn't worth it... after what we experienced, every time we look at those BBQ's in the store now, we just shake our heads and wonder how many people are continuing to waste their money and endanger their lives. The costs add up every time you need to buy another new one and try to maintain it knowing that they are ultimately worthless after any reasonable amount of usage. Then we found Iron Works. What a sight for smoke-filled eyes! It only took a short time for us to see the difference and understand the real value that is found in an Iron Works Grill. Simple, practical and well-designed were our first thoughts. But, being sceptical and careful consumers, we proceeded to compare your grills to others that exist on the market and it always lead us back to the Iron Works grill. The only hurdle in our minds was the price. An Iron Works grill costs more than we were accustomed to paying for a BBQ and much more than the average department store sticker price. It was a struggle to make the final decision. We were adamant around the importance of spending our money wisely. We added up all the money wasted on buying sometimes cheap and sometimes expensive department store BBQ's, replacement parts and the aggravation that accompanied the endless hours of frustration when we had everything ready to go for a BBQ only to find out that the BBQ was ready to go to the dump. When we compare the cost, quality, value and workmanship of your grill to the others, the Iron Works Grill was the only "wise" choice for us cost-conscience consumers. So here we are... just west of Toronto, Canada ...with 5 more inches of snow on the ground (it's mid-March) waiting for our new BMD-36 Iron WorksGrill to arrive within the next week so that we can get a jump-start on the long awaited summer. We've already got a space shovelled clear in our backyard for the arrival date and we even had a permanent gas-line installed just for our new Top Grill. Our local municipal department has a recyclingprogram for items like BBQ's and they will be picking up our old BBQ as soon as possible. We've shared our good fortune and the news of our purchase with a few neighbours and they are all anxious to share in our excitement... of course there may be a cost of admission to the grand unveiling of our new grill... they may just have bring along a few thick-cut t-bones! Thank you for creating the only BBQ that is worthy of being called a Top Grill... what an appropriate name!!! PS. We'll send along a picture of our old grill and our new grill as soon as we have them both side-by-side! Sincerely, Blair R. Boyle & Marco A. N. Tarelho Mississauga, Ontario, Canada March 14, 2000

A Hi: Remember me?(name withheld) I bought one of your marvelous units  1 year ago and really enjoyed it. Hopefully your records will show my purchase  (street withheld) alm Beach Gardens. I remember how nice and  thoughtful your ceo was in speaking to me on the phone. I split up with  my wife and guess who got the bbq. What's the best you can do on the least expensive smallest model lp?? (name withheld) March 13, 2000

Dear Paul, We are enjoying our pot racks immensely. Once again, thank you Cindy Cress March 6, 2000 Hi! Paul, Awhile back I bought a oval copper pot rack from your company and I'm very happy with it. Thanks for the t-shirt on my last order. Sandy Sisson Winfield, Ks March 6, 2000 Dear Paul, I bought a 36" TopGrill pedestal cooker (with all the extras) about 8 months ago. Since them, I have cooked everything from turkeys to meat loaf on that BadBoy and I gotta tell ya'--that's the BEST cooker on the market today! I am so glad I discovered your webpage, which, incidentally, was quite by accident. An old friend of mine is building a house near me and wants an outdoor grill. Of course, I sent him your web address and told him to spend some time going over it (there's a lot to see there). While reviewing it, myself, I noticed that your online cookbook is offered free to anyone who has spent $50 or more at your company. Since I have more than gone over that limit, will you please send me the necessary password and login name. (Webmaster's note: done!) so that I may access the great secrets within? Many thanks. Dick Pewthers Lake Travis, TX 78645 March 5, 2000

Bill and Trish Rough with their Iron Works patio trellis, as they waited for the delivery of their Top Grill. Paul, It's Friday morning and Trish and I are eagerly waiting for the arrival of our new grill. The trucking company said they would be here about 10 to noon today. I would like to thank you for the time that you spent showing us your factory and explaining the Ironworks grill. What a super company and a super company family you have. For all companies to be so blessed, however I'm sure that it is a reflection of what you put into the company. Trish and I spent a lot of time talking about you and your family on the drive back to Keller. Paul, how do I get access for the recipe link on your site. If it is as great as everything else I have observed about you, can't wait to see how many pounds I will be putting on with our new grill. I'm sure I will be writing you more looking for pointers with the new grill, but I've taken enough of your time for now. God bless and take care. Bill & Trish Rough Keller, TX February 25, 2000

The grill was better than expected. What sold me on the grill were their   restaurant equipment and a varied selection. Paul's after purchase followup is terriffic and I should have purchased their grill a year ago when I found their web site.Again thank you for a terrific product. Guy C. Waters February 24, 2000 Don't give away the secret of the Mardi Gras special, Donna! Dear Paul, Hi, Thanks for the beads, I love them. I already had them on. My husband, Steve wants to know if I did what you are suppose to do to get these beads -- I just laughed. Hope you have a great week and remember anytime your in the area just let us know ... You have a friend in New Jersey. Our best to you and your family. Donna Toth February 23, 2000 Dear Paul, You may remember me ordering the giant "Queen Mary" gas grill as a surprise birthday present for my professional chef husband. I couldn't believe how quickly it arrived. Great service! Anyway, you may also remember me saying that we were building a new house that won't be ready for a couple of months yet. We decided to have the grill delivered to our friend's business until we get into the new house, since we have no room for it here at the condo. Good news is, we may be selling another grill for you since everyone who walks into our friends store and sees the "Queen" wants one! My husband is absolutely thrilled but won't be able to use it until we move (the bad news). He's so thrilled with the new grill, he made a few last minute changes to the house to add a concrete pad to the back porch so she can have a home of her own. We can't wait to use her. My husband was even thinking about opening a store to sell your products here in Naples, Florida. That may be a little premature, since we haven't used her yet, but we'll keep you posted. Thanks so much for the birthday goodies you sent to him. He was very pleased, and you know how that goes, if he's happy, the rest of the family is happy too. We'll keep in touch. Kathy Stigar-Brown and Dick Brown Bonita Springs, FL February 23, 2000 Paul, I was the man last night! We had Salmon, Alaskan King Cod, Grilled Asparagus, fettuccine and wine with our 1st meal cooked on our OPM-24 Ironworks grill. Everything turned out great and I can't HARDLY wait until I get home this weekend to cook for our friends coming over Saturday night. Thanks for all your help getting me set up. It is such a pleasure in this day and time doing business with a company that actually cares how your product works after you take delivery. I have already bragged to my friends about my grill and I know I will get "Lucky" tonight!! Thanks again, Kevin Walla Walla, Wa February 14, 2000

Dear Paul, It took a lot longer than it should have but here is a picture of the great pot rack you sent me. As you can see it has a fantatstic amount of storage capability along with its beautiful match to stainless steel cookware. Can't thank you enough because it has really made our kitchen a much better organized and enjoyable place to be. The right cooking pan or pot is right at our fingertips and the cookware stays beautifyl from not being banged into each other trying to make space. Kevin and Valeda King, Edmonds, Washington October

Dear Paul: We are enjoying our new grill very much. First night was NY strips and you couldn't "gill'em any better". The happy owner of a new Iron Works Top Grill !!!! Thanks again, David Provost October 15, 1999

PAUL,

THANKS FOR THE PACKAGE. I'LL LET YOU KNOW WHAT I THINK ABOUT THE SAUCES.   I HAVE COOKED TWO MEALS USING YOUR BOMBAY RUB AND THEY TURNED OUT  FANTASTIC. ONE MEAL WAS FOR MY PARENTS, AND THEY WERE VERY IMPRESSED  WITH THE CHICKEN AND THE GRILL. IN THE TWO MONTHS I'VE HAD THE GRILL, I  HAVE COOKED AT LEAST TWENTY MEALS. ANYTHING FROM "SAMMY HAGAR CHICKEN"  TO BUTTERNUT SQUASH. IT ALL TURNS OUT WONDERFUL. AND WHY NOT, I HAVE  COMPLETE CONTROL WHEN COOKING ON YOUR (MY) GRILL. YES , I'M THE GUY THAT  HELD OUT WITH CHARCOAL FOR YEARS, AND NOW I'M A GAS GRILL CONVERT. YOU  CAN'T BLAME ME THOUGH, I KEPT LOOKING AT THOSE WAL- MART SPECIALS AND   KNOWING THAT JUST WASN'T GOING TO GET IT! BUT NOW I HAVE 36" OF "BAD TO   THE BONE" BTU POWER THAT CAN COOK A BURGER IN 5 MINUTES OR SLOW COOK   RIBS. THANKS PAUL FOR SHOWING ME THE LIGHT.

WARREN LOCKE
LONGVEW TEXAS
October 6, 1999

Paul:

Thanks for the pot rack it is teriffic! I will need a few more hooks (3 at least) but I want to hang it first. I am going to suspend it from rigging cable (aircraft wire or ships rigging) with turnbuckles ...strong as all get out, easy to clean and good looking. I understand your reservation on supplying the chain. I will send allong a photo when it is done. Thanks again...

Andrew Feder
September 29, 1999

Dear Paul,

I am an estactic owner of an opm-24 grille from you. I am still learning how to cook on it. It is fantastic. I have told everyone about it and shared many cookouts with friends. One friend in particular is going to use your built in to contruct his own. My only complaint is he got a great T-shirt that I don't have! He cooks on his current weber cheapie with his great looking TopGrill T shirt and I have to cook in my "i'm with stupid" t-shirt. Could I please get a TopGrill T-shirt? I'm sure my food would taste better! Thanks,

Paul Guggenbuehl
Ridgecrest Ca 93555
September 21, 1999

Dear Paul and company:
I purchased a 24" grill from the Iron Works a couple of weeks ago and it is awsome. Thank you in advance for your superior products and dedication to customer satisfaction.

With highest regards
Christopher Mahon
North Haven, Ct
September 18, 1999

Dear Iron Works:

First things first. I love my grill. I don't remember the model number, ut it is red powder coat with stainless top, five burners across and a kick a-side burner. My wife and I had a party for 40 a while back and prepared about 50 pounds of boiled crawfish.....The side burner worked nonstop, like a charm, for about three hours straight. Additionally, I recently cooked steaks, chicken and duck on my grill at the same time.

Mark D. Weir
September 1, 1999

Dear Paul:
So far I am the envy of the neighborhood. Your grill has persuaded three people I work with to purchase a grill from you. They as well as I, are very impressed with the way the grill cooks. I am going to the LSU-Georgia game in October in Athens. We plan to tailgate with the grill. Will have pictures.

I am also going to purchase your newest invention, the 6 pack rib rack holder. This will definitely compliment the grill. Keep up the excellent work and thanks for all the help with the grill. I promise I will send a picture soon.

Best Wishes,

Lessley A Deshotel
( the cajun in Georgia)
August 31, 1999

Dear Paul,
I just wanted to take a minute to thank you for the time you spent with me in your plant a couple of weeks ago. The cooking instructions were very helpful. I started cooking for the first time that Saturday. First I made ribs with the new rib rack that I purchased while I was there. According to our guests, they were the best I'd ever made. Sunday, I cooked fresh halibut on the fish grate. It came out perfect-moist, flaky and tender.

Monday evening I grilled butterfly pork chops-wonderful!  This past Sunday we had cheeseburgers and Tuesday a pork tenderloin. Everything has come out great. I originally bought this grill to replace an old charmglow that I used as a backup for when there was'nt time to mess with charcoal. Well, the revered charcoal grill has now been moved to a storage area to finish out its days unless and until some nostolgic yen for charcoal takes me over one day. I hope that I lay down until the feeling goes away.

Love the grill. Hope to see you all again soon.

Stephen Babler
August 19, 1999

Paul,
Thank you for all your help and personal attention in setting up the grill. I can't tell you how much I appreciate it. For the "cooking challenged" like my wife and I, it was a godsend. We used the grill 4 times in the last week.

This comes from a couple who were eating at home an average of twice a month before the grill. Enclosed is a picture of me with the old Weber. I will send along a picture with the Ironworks grill this weekend.

I did want to point out that unfortunately, keeping all four burners on for ~90 minutes during our first use did slightly warp the back plate on the grill, particularly in the area of the left "vent hole" (looking from the back of the grill). The good news is that it is not obvious unless you look directly at it. I'm a bit depressed about it, but that was my mistake. Darn!

The only other issue is the "stainless steel" cookbook that we ordered, which I think is currently out of stock. We are "making due" with the 'Gas Grill Gourmet' that you sent along. I can't wait to try out your recipes. We are having a large group of friends over for a barbecue on labor day.They won't know what to do when we offer them something cooked at home as opposed to takeout.

Thanks again,
Jim and Janet Gallagher
August 19, 1998

Dear Paul
We purchased a OCB-48 grill and received delivery on 8/06/99. Saturday, August 14, 1999 with your expertise in firing up our grill and the recipes for the appetizer and turkey....all we can say is FANTASTIC!!!

EXACTLY what you stated the grill to do and IT DID IT. Everything turned out wonderful. Thank you again for your thoughtfulness in walking us through the start up. You made a wonderful day for all of us.

Sincerely,
Renee and Dudley Diggs
Las Vegas, NV
August 16, 1999

Dear Paul:
Thanks for the perfect grill, our BMK-24 is a real triump. We have been so pleased with your service and personal touch in answering so many of Marks questions. He is enjoying grilling as never before.

Thank you
Bonnie and Mark Cochard
Havertown, Pa.
August 12, 1999

Dear Paul:

I recently purchased one of your grills, model # OCB-24. It is so far, been the best grill I have ever owned. I would like to purchase a weather cover for it.

Thank you for you help

Willie Gerhardt
Canada
August 12, 1999

Dear Paul:
Thanks for all your help with successfully getting our 1999, 36" Iron Works Top Grill up and running. Enclosed is our outdoor cooking center, complete with exhaust fan, hood, wall panels and grill. It is located in our screened in porch at our lakeside home. We have received many compliments from friends and guests. The grill is operating fabulously and has provided many great meals....

Very truly yours
Don and Jo Althoff
Lake Angelus, Mi.
August 11, 1999

Dear Paul:

I have been using my Iron Works grill for the past 3 months and must tell you it is really incredible. The even cooking and heat control is out of this world.

It is really evident that you were really thinking when you designed this grill. I comparison, the other grills that I have compared to yours were put together without much consideration for cooking.

Yours truly,

Sibyl Rose
Walkerton, Va.
August 5, 1999

Dear Paul,
My kid's made this picture up for my new Iron Works Top Grill. It is a master piece for outdoor cooking. I thought you would enjoy seeing it.

Thanks for such a great product

Ray Petterson
Lockport, Ny
8-1-99

Dear Paul
I received my gas grill and we really love it!!! My husband thought I was crazy to spend so much money, but ever since it got here it has become "HIS" grill. I also want to thank you for expediting my order so we could use it to entertain the masses that came to visit us for 2 weeks.

We think the grill is awesome....

Sincerely,
Belinda Nagy
July 30, 1999

Dear Paul:

Your Iron Works Top Grill is the most amazing grill I have ever used. It has a limitless ability to vary the cooking temperatures and has allowed us to cook everything including flat bread and pizza. The even cooking temperatures are unbelievable.....

In addition your Iron Works special Bombay All Purpose spice blend goes with everything and has become habit forming with all our meals.

Thanks for such great products

David Burnett
Rodgerville, Mo.
July 29, 1999

Dear Paul:
Yep, another EXTREMELY satisfied customer. My wife and I got our OPM24 about 2 months ago and are still amazed at how much we love it. We have a nickname for it. We call it 'The Ultimate'. It started as a joke with the friends and relatives when we were getting ready to cook something up.

We would cook up an Ultimate meal on the Ultimate grill. Our 5 year old son even asks what we're cooking tonight on 'The Ultimate'. We had 3 grills in the 11 years of our marriage and I don't think we used them as hard combined as we have used this grill just this summer. People can't believe we paid $1,000 for a grill but after they see what it can do with Vegetables(which is new to us on a grill) and chicken without burning, their attitude is changed. Just wanted to say thank you for a great product.

John & Karol Confer
Spring Mills, PA
July 28, 1999

Dear Paul,
Received my grill yesterday 7-26-99, I thank you for getting it out before I went on vacation. I unboxed it but I don't think that I will be able to get it fired up prior to leaving on vacation on Wednesday. Too many things to do! All my buds stopped by the house and I got all the jellous looks from them last night. When I do get it fired up it will be hard to keep them away. They wanted me to fire it up last night but I had to chase them off with a stick so to leave me alone. I'm very excited about the grill and can't wait to use it.

THANKS.....
Jim Seymour
Lansing, Ks
July 27, 1999

Dear Paul,
Rita loves cooking on our Iron Works grill(best move I ever made)- our  Ducane went out to our cabin and I have to do the cooking out there, she won't touch it.

Hope you are well
Steve & Rita Werre
Seattle, Wa
July 26, 1999

Dear Paul,

I'm really cooking now! I have used the grill several times during the last week since you gave me the adjustment pointers. In the last ten days,  we have had steak, the requisite hamburgers and hot dogs, duck a l'orange, salmon fillets, and this weekend, a seafood extravaganza of steamed  lobsters, grilled jumbo shrimp and swordfish steaks. All have been perfect.

I love having the side burners. I never knew what I was missing before  I had them.

My wife, Michele, got a kick out of the side burners when I was able to  steam the lobsters and make coffee after dinner with my 1940's vacuum coffee  pot (I'm old fashioned when it comes to coffee). My father said the grill was a work of art and very well made. Everyone agreed the heating of  the grill surface was unbelievably even. The side burners are also  great for roasting marshmallows. My daughter, Sharon, took the before and after pictures of me.

I'll be back in touch soon. Using the grill keeps the house cooler during  the summer and I just love using it almost every other night.

Sincerely,
Gary Kitzis
July 26, 1999

Dear Paul,
I will show no modesty and vote for my own grill (see the summer '99 Scrap Book) with the impossible hope of winning. If my grill is not the ugliest, certainly my  picture is the cutest -- meaning the ray guns and their bullets, not me,  of course. Jem, by the way, will sleep anytime, anywhere (the truth being, Labs just don't photograph well). Anyway, we are firing up the  grill tonight. Cliff is going to call you again tomorrow. So far, we love how it looks. Have no doubt we'll love how it cooks.

Ellen Green
Los Angeles
July 17, 1999

Howdy folks,
Happily cooking along with my two year old OPM-24 and would like to get on your newsletter list and also get a copy of your catalog to see all the new goodies that I can't do without.

Thanks,
Frank Jannarone
360 Groton Long Point Road
Noank, CT 06340

Dear Paul:
I received my 24" grill yesterday and it looks great. I can't wait to start cooking... My complements to you on your design and craftmanship.

Best regards
David Reutter
Mt kisco, NY
July 17, 1999

Dear Paul:
I received your grill a few weeks ago and must agree, it's the best I've ever used - everything comes out great and nothing burns. It's amazing others manufacturers haven't caught on to your multiple controlled burner style grills.

I really am thrilled with the grill and would like to thank you again for your excellent product and your second to none, customer service. In fact please add a wok set to my sidekick cart order.

Thank you very much
Eric Goldberg
Mountainside, NJ
July 14, 1999

I recently purchased your built in natural gas unit to replace an aging and rusting unit that was probably 15-20 years old. What a difference!

Your grill went in without a hitch and works great. Even the filler strip that was custom bent went in with no problems. It fit like a glove (Thanks Paul). I didn't realize how bad the other unit was until I started cooking with your grill. It allows me to cook like a pro. I must say that my experience with your company was wonderful. Keep up the good work.

Another satisfied customer,
Troy Gallo
Matawan, NJ
July 14, 1999

Dear Paul
Debbie and I are enjoying our new grill finally!!! We love it - First time we are able to get the steak I love -- burned on the outside and blood red on the inside. Of course, you'll have to pay my doctor bills for "Mad Cow disease!"

Jeff Koopersmith
Atlantic Heights, Nj.
July 13, 1999

Hope you are doing well in this HOT weather. Used my new sideburner yesterday. Boy does it put out some heat! Amazed my wife on how fast it brought the water to boil for the corn. As I was sweltering in the combined days 100 deg temp plus my "Tim the Toolmans" manly grill ( not my words, but my brothers ) remembered I forgot to let you know the burner arrived. Sorry about that. I'll be back to you soon.

Best Regards
Bob Watts
Coatsville, Pa.
July 6, 1999

Dear Paul:

It was a pleasure speaking with you this morning. As I mentioned, I fired the grill up the other day a cooked 5 slabs of ribs, low and slow. I took a half slab to my neighbors and asked to trade for some of the lemons that grow on our mutual back yard tree. He said they were the best that he has eaten and if I gave him some more, I could have the whole tree.....

I hope that you will come visit us in Ft Meyers and play some Florida golf.

Looking for years of cooking enjoyment

Duree Phillips
Ft Meyers, Fl
July 6, 1999

Hi Paul,
I just wanted you to know that the wedding went great and the grill performed spectacularly. Thanks a bunch.

By the way, I got the chef's package and I'm looking forward to the recipes via internet!

Thanks again,

Gordon Kent
July 6, 1999

Paul,
I missed you at the office, but wanted to give you an up-date on the inaugural launch of our grill "... this puppy flat cooks. Started with peppers, red onion, mushrooms and garlic (lots) in a mixture of balsamic vinegar, olive oil and stirred fried them in my BBQ basket. The grill shoots flame through the basket and did a perfect job on them. Took half the time compared to the Weber with better results. I then turned valve #1&2 off, put the veggies in a bowl over the left burners where they remained perfectly warm, cranked #3&4 full blast and cooked the T-bones.

It was very windy so left them on about 4 min./side and they where still a bit cold inside so popped them on for about 2 more min. and went inside to cork a bottle of wine = mistake!! When I came back, I literally "fried" the edge of one steak and the other one was fine. There is so much power that one must stay on top of it or you will end up with steak powder in the grease tray!! Better to have controllable power than a weak source of heat that you can do nothing about, but wait... The fire box appears to be well protected from the wind as the flame is quite steady with the lid down. When the lid is up the flame dances around as you would expect.

Maybe that moment of inattention and the wind adjusting the flame a bit zapped the edge of one of the cows...anyway the end result was great! I did, by the way, put in the lava rock and that works great as a heat-sink and was able to cross-fired the burns with ease.

Thanks,

Andrew Kieserair
Oakland Ca.
June 25, 1999

Hey Guys ,

I'm sold! A friend of mine (Fred Rummans of Hilton Head, SC) bought one of your grills and hasn't stopped talking about it since.

Thanks,

J Alex Salley
Hilton Head, S.C.
June 22, 1999

Dear Iron Works,

I purchased a 36" deluxe grill (BMK-36, invoice # 10611) on March 18, 1999.

I put it into operation for my first big gig (actually two in one day) this past Saturday June 19. I found that it worked well, in that I served over 200 burgers & hot dogs in three hours. Then I wheeled the hot BBQ across the courtyard (something I couldn't do with my old equipment) and served 100 steaks and 100 chickens. The built in bain marie was fantastic!!!

Marcus Schwing
Owner - Village Bar & Grill
Sunriver, OR 97707
June 22, 1999

Paul,

I received my grill and FINALLY got it installed!!!It looks great and works great! I bricked it in using some of the examples on your web site.

Thanks
Brad Snapp
June 5 1999

Dear Paul:

I just got the grill on Tuesday evening (special thanks to Erin) and was cooking Wednesday's dinner on the grill without more than about an hour to unwrap & set it up. After only using it one time I am looking forward to trying new items that we haven't cooked outdoors on other grills. I am impressed with not only your product but, your company. Keep up the good work and I'll continue to rave about your grill. I had to take pictures of the grill in action.

I currently have one of your 48" grills, it's about 7 years old and getting alittle tired. I'm very interested in purchasing another commerial grill for my catering company. If you could please send me some current info on comerial - portable grills and accessories. By the way, I'm a very satisfied customer, and your product has held up very well under extreme conditions. Thank you,

Craig Leach
Billinsgate Event Catering
Exeter, New Hampshire
May 1, 1999

Thanks again,
Richard Kirshner
April 24, 1999

Hello again Paul
Thought I'd get a quick note off to tell you that a box was waiting for me when I got home from work yesterday. Thanks for following up and I am ready to fire up the BEAST.

The first dish we will be lobsters on the sideburner. We have a tradition with 3 other couples to do lobster on Valentines Day. Our kids delayed this event with their basketball schedules, but we will make up for it next week.

The next meal will be brats followed by "Dubuque Steaks". I'll be well on my way to the "Grilling Nirvana" with the whole summer still ahead of me.

Thanks again
Ken Hill
March 2, 1999

Hello Paul:
We received the pot rack yesterday and wow it works really well for us. Kevin got it put up right away and it is completeley filled and looks very impressive and professional, we can't thank you enough. Also, we love the raspberry sauce its great. We'll send you a pic by snail mail soon.

Paul have you considered every builing a home replacement range top. With the emphasis being put on professional cookware in home kitchens, Ironworks style looks and quality to any home especially ours. We would enjoy having an Ironworks 30 to 36" range top as a reasonably priced alternative. Thanks again and we wish you and your family have a very merry Christmas and a happy New Year.

Kevin King
Edmonds, WA
December 17, 1998

Paul:
Can't tell you how much I've enjoyed meeting you by phone and Internet. While I have yet not recieved my new grill I know from your caring attitude that I will be extremely pleased and that I will become a loyal fan and customer.

I run a rather large company and I fully appreciate the benefits of having a customer oriented operation. You have obviously taken customer satisfaction to a new plateau. I look forward to doing more business with you and recommending you to my friends.

Sincerely,
Jim Adamson
November 20, 1998

Dear Mr Faaborg:

I wanted to thank you for sending me the new regulator. It works like a charm-the grill is truly fantastic. I have returned the original regulator to you. You should receive it in a few days.

I also wanted to compliment your company and its products in general. Throughout this entire process (from purchase to delivery to 'repair'), everyone has been exceptionally helpful and friendly. I spent a half hour on the phone talking about the grill before I bought it (sight unseen) . When it arrived last Friday, I was disappointed that it didn't work (a faulty regulator), but one of your folks spent over a half hour on the phone with me trying to fix the problem. When it couldn't be fixed, I had a new part in my hands two days later. I can't tell you how nice it is to interact with people who really understand what customer service is all about.

And, finally, the grill itself. I had spent more money on a VIKING GRILL only a few months previously and was very unhappy with the product. Their customer service was fine, but the product they sold was inferior. Now, having used the two grills side by side, I can tell you that you have a far superior product and a less expensive one to boot. The design and construction of your grill is top notch. I am looking forward to enjoying it for years to come.

You've got a quality company-friendly, helpful people and a really fine product. A nice combination.
Thanks again.

John Nelson
Boston
November 19, 1998

Dear Paul:
As far as what have I been cooking?? Steaks, burgers, pizza, quesadillas, roasts mostly the normal grilling. I haven't ventured into the extravagant foods as of yet but I am looking forward to the Thanksgiving recipes you were talking of. The grill has been great, you will always have my referral.

Thanks again
Pat Hudson
October 22, 1998

PS I had about 45-50 people over at Labor Day Weekend everyone loved the grill, especially the men !!!

Dear Paul:

I got the grill installed over the weekend and put it to the test!!!!

Grilled steaks, boiled corn and cooked peach cobbler, all at the same time. WORKED GREAT !!!!

I'll send alot of future customers your way.

Matthew Zabik
Professor
Michigan StateUniversity
August 24, 1998

Dear Paul:
Just baked some Irish Soda bread in the indirect cooking method. It turned out perfectly...browned just like you said. Couldn't have been better. I have referred to you Russ Holdstein in the San Francisco area. I strongly recommended your products and he wants to be an Iron Works Griiler too.

Dave Schwitzer
Battle Creek Michigan
July 28, 1998

Editor's Note: Russ has just purchased a OPM-24 in natural gas with sideburner. We welcome him to the Iron Works grilling family.

Dear Paul:

Micheal Gold here....well the word around the HOOD is the Gold's got this supper duper grill. I have been cooking almost everynight and need some new tips. Can you please e-mail, fax or call with some new stuff on fish, chicken, turkey and
veggies????

I don't want to let the neighbors down....

Michael
July 28, 1998

Paul,
I'll send a photo of the soldiers around the grill as soon as I get some developed. The entire battalion loves our new Iron Works gas grill. Now, THAT IS A WHOLE LOT OF PEOPLE.

Regards from Korea:
LT Drew
July 26, 1998

Dear Paul:

We are really enjoying our new Iron Works gas grill. John (Michels) was up form Dallas this weekend and showed us some different techniques he uses with his Iron Works built-in version. You have two happy customers...

Nancy Domagalski
Okemos, MI
July 26, 1998

Dear Paul:
I received my contest prize-the barbeque tool set. THANK YOU!! It is wonderful!! High quality, beautiful rosewood and very useful. I also like the sauce and smoking chips. Going to buy steaks tonight and try out my prize. Again thank you. I appreciate it!!

Michelle Kurtz
Tipton, MI
July 18, 1998

Dear Paul:
Thanks for quick responce, I just used the grill for the first time last night, unbelievable how even the heat is. GREAT GRILL, I would apprcieate it if you could send me the missing tool holders, I plan on buying some other upgrades for it after I figure out what all I need. Thanks Again

Jeff Sparrow
106 Minor Rd
Sterling VA 20165
703 450 6692
July 15, 1998

Dear Paul:
Thanks again for the extra mile and effort that you have put into our new grill. I am itching to it fire up and would appreciate if you would place me on your mailing list.

Steve Rospond
Derby, Ks
July 15, 1998

Dear Paul:
Thanks for your assistance...If your grill is as good as you are...I WIN. Looking forward to my new Top Grill arriving.

Danny Buda
Leawood, Ks
July 15, 1998

Dear Paul:

Just wanted to let you know that the raspberry sauce is AWESOME!! We used it on barbequed chicken and we loved it!!! Great product, I'll be ordering some.

Eric and Michelle Kurtz
Tipton, Michigan
July 15, 1998

Hi Paul,
I got the Chef's kit a couple days ago and boy am I impressed! The quality of your
products never ceases to amaze me. I'd still like to order the wheel kit and a cover, so I guess I'll give your order team a call.
Thanks,

Kip Berger
San Rafael, CA
July 15, 1998

Dear Paul:
I went to a party last night that included firing up their BBQ. There were about 30 folks there and your SS grills came up quickly and there were two other folks who had one. One of them had his on his boat and had been talking with you already. We all agreed, Paul is the G (grill) man.

The grill looks like the Corvette of grills.

Ben Ball
Anchorage, Alaska
July 13, 1998

Editor's note: We prefer to think of the Corvette as the Iron Works Top Grill of cars.

Dear Paul:

I received my contest prize-the barbeque tool set. THANK YOU!! It is wonderful!! High quality, beautiful rosewood and very useful. I also like the sauce and smoking chips. Going to buy steaks tonight and try out my prize. Again thank you. I appreciate it!!

Michelle Kurtz
Tipton, Michigan
July 8, 1998

Paul:

Just a Note to let you know how much fun our new Iron Works Grill is. We bought an OPM 24 at Outback Fence and Recreation. We are looking
forward to trying your recipes and sauces. Thank you for making such a fantastic grill!!!!

Sincerely,
Bob and Cheryl Smithe
Grand Rapids, Michigan
July 7, 1998

Paul:

The Federal Express package JUST arrived at my home - Kelli called, and read me the inventory of goodies you packed away.

Thank you so very much. The contents were extremely generous of you. I don't know how good a spokesman I can be, but be assured, people will know about you and the way that you do business!  There's no advertising as well-targeted or
economical as a satisfied customer, and you sure have one of those.

Michael Duca
PROJECT MANAGER
Year 2000 Compliance
Brokerage Operations

(Paul takes this opportunity to remind you that all Iron Works Top Grills are Year 2000 ready!)

Dear Paul:
My husband and I first spotted your grill at Costco's, we fell in LOVE!!! We have been in the market for a new grill for quite sometime, and nothing was to our liking. We love stainless steel products, and a large powerfull sideburner is a must for using our cast iron wok. "American Made" is a real plus, not to mention that we are from Michigan. All we could find on the market was the same old thing that have failing us for the last 23 years of our marriage. And to think we own "Sunbeam" stock, what a shame! "Thank you"

James & Paula Piggott
Sterling Heights, MI
June 22, 1998

Dear Paul:
I've been using your products for 3 years. That's probably why I have the best barbeque lunches in the city. Thanx.

Ravi Lohani
Robin Hood Hotel
Peel St,
Ballarat
Victoria, Australia
June 22, 1998

Dear Paul,

I just had to follow up on an e mail to tell you how absolutley fantastic  your stainless steel grill is. I never cooked such great stuff on a grill before. It's almost immpossible to screw up on it. I usually burn meats, undercook middle, ect. This grill seems to cook things by itself. I would strongly recommend your product to anyone who is considering investing in a lifetime grill.

Thanks,

Gus Stefanou, CPA
Gaithersburg. MD 20877

Dear Paul:

Greatest Grill I have ever owned. My wife can even cook on it and the food. Tastes great.

Thanks for making such a great product.

Bruce Maggine
June 4, 1998

Dear Iron Works:

My grill is superb.

Thanks,
Bob Matyas
June 5, 1998

Dear Paul;

I looked at your new web site and I love it. I have also checked out your competition in stainless steel (Weber, TEC,DCS) now they are really expensive for what you get. Your grills in comparison are not expensive at all. 

Here is a story that you should enjoy, my neighbor bought a competitors grill last month. With the rain that we have had, he didn't get a chance to use it until last week. It had already started to rust!!! The whole grill has already started to go! Boy was he steamed.

I am looking forward to start cooking on my new Iron Works OPM-24. Thanks again

W.Lawernce Ramsy
Greenblet, MD
May 19, 1998

Hello, Paul & Erin:

I  thought I would let you know how my grill that I bought from you last year is doing. I would not want to be without it, I have the model OCB-24, it is great, trouble free, easy to clean and big enough to grill a lot of food at once. We had a party last fall and we were able to grill all of the chicken at once and not in little batches.When I see other grills in the stores I have to laugh, I call them girly man grills.Well this grill proved to be of good quality and that was what I was looking for,and I appreciate the recipes that you send once in a while, they are
helpfull, I recommend you guys to everyone that sees my grill.

Brian Baker
April 1998

We want to hear from you, too. If you're a happy owner, please drop us a note.