More years together

We once heard a joke about a product with a Mafia Lifetime Guarantee – if it ever failed, they’d kill you.

You may like our warranty better – 5 full years, "nose to toes" – if anything goes wrong, we’ll fix it. (The actual terms of the warranty come in writing with the grill, or you can ask us for a copy. It has the usual legal stuff about covering defects in manufacturing or workmanship - not covering acts of God, war or negligence – that kind of thing).

We mention our warranty first not because it’s the most important topic on the subject of long grill life, but just to get it out of the way. In practical terms, we take very good care of our customers, with or without a warranty. And in practical terms, we don’t hear about very many problems at all - we typically encounter fewer than a dozen in a whole year.

Now we get to the much more interesting part.

We recognized early on that in manufacturing, we have two choices. Make good on problems later, or make good products designed to avoid problems right from the start.

To us, that comes down to two words. Don’t compromise.

Want a good example of that? We don’t put those pushbutton piezo spark igniters in our grills, because we’ve never found one that’s reliable enough in the short term, let alone the long haul. So you have to light our grills yourself. (We are looking at a promising electronic igniter, but it will have to survive a good deal more testing before we make any commitments).

There are plenty of other examples.

• Like all welded construction done by professionals, with every grill delivered fully assembled (not a nuts & bolts do-it-yourself assembly).

• Like metals and coatings chosen for easy care and a service life of at least decades.

• Our grills keep earning your trust years after the others have fallen to rust.

• The grill you can’t kill.

• Designed to last for decades, not just a few years.

We won’t sell as many grills this way as we might if we designed them to rust and fail. But we will sleep better.